Baggage Information

The maximum size for items of hand luggage is 55cm x 40cm x 20cm per bag weighing no more than 5kgs (11lb). However, airlines can apply their own operational policies governing the number of items of hand baggage which may be taken in to the aircraft cabin.  If in doubt, please call our Administration department on 0845 330 2068 to check.

Where possible, put all liquid items in your hold baggage. This includes water and other drinks, creams, sprays, pastes and gels.

Liquids, gels and aerosols are only allowed in individual containers of up to 100ml. All containers must fit comfortably in one, transparent, re-sealable bag no larger than 20cm x 20cm (e.g. a freezer bag).

Requirements can vary slightly depending on the airport.

Baggage Allowance 

Airlines have also become very strict about baggage allowance owing to the high number of requests they receive and will now only consider limited requests for extra baggage allowance from registered charities. 

If you are carrying more than your allocated amount you will have to pay an excess baggage charge (typically £10 per extra kilo) at check-in and we cannot guarantee that the airline will accept all of your baggage. Please note that some airlines can charge for a single bag that is too heavy (over 23kg). Please call our Administration department on 0845 330 2068 for advice.

If you are unable to carry items in your usual baggage allowance, we recommend you call our Administration department on 0845 330 2068 who will be happy to go through the available options with you.