Flight Requests, Baggage & TOD

If you have flight requests, questions about baggage requirements and hand luggage, or wish to speak to us about arranging for ticket on departure don't hesitate to get in touch.

Baggage Information

The maximum size for items of hand luggage is 55cm x 40cm x 20cm per bag weighing no more than 5kgs (11lb). However, airlines can apply their own operational policies governing the number of items of hand baggage which may be taken in to the aircraft cabin. If in doubt, please call our Administration department on 0845 330 2068 to check.

Where possible, put all liquid items in your hold baggage. This includes water and other drinks, creams, sprays, pastes and gels.

Liquids, gels and aerosols are only allowed in individual containers of up to 100ml. All containers must fit comfortably in one, transparent, re-sealable bag no larger than 20cm x 20cm (e.g. a freezer bag).

Requirements can vary slightly depending on the airport.

Baggage Allowance 

Airlines have also become very strict about baggage allowance owing to the high number of requests they receive and will now only consider limited requests for extra baggage allowance from registered charities. 

If you are carrying more than your allocated amount you will have to pay an excess baggage charge (typically £10 per extra kilo) at check-in and we cannot guarantee that the airline will accept all of your baggage. Please note that most airlines will not accept a bag that is over 23kg or may change extra for it being 'heavy'. It is always best to spread your luggage across a couple of bags to avoid this. Please call our Administration department on 0845 330 2068 for more advice.

If you are unable to carry items in your usual baggage allowance, we recommend you call our Administration department on 0845 330 2068 who will be happy to go through the available options with you.

More Airport Security Information

Please follow the links below to view security requirements for the airports we travel from:

Ticket on Departure

All flight tickets and travel documents are usually sent to you 2 weeks prior to your departure.

However, if you have booked close to your date of travel or have been advised that your tickets will be issued on departure, you will need to collect your tickets at the airport, they will not be sent to you.

Please note there is a £15 per person Ticket On Departure charge for any bookings made within one week of departure.

The following arrangements have been made for you to collect your tickets and travel documents at your departure airport. 

Please allow extra time before check-in to collect your travel documents.

You must take the payment card used in your transaction to the airport with you, in order to collect your tickets.

 
BAA London Gatwick Airport

Please check your terminal

London Gatwick - North Terminal - Thomson Airways
Prior to check in, please collect your tickets from the Ace Handling representative who will be waiting near the Thomson Airways Check in desks and carrying a Cape Verde Experience folder.

London Gatwick - South Terminal - Thomas Cook Airlines
Prior to check in, please collect your tickets from the Ace Handling representative who will be waiting near the Tomas Cook Airlines Check in desks and carrying a Cape Verde Experience folder.

 
Manchester

Please check your terminal

Manchester - Terminal 2 - Thomson Airways

Please collect your tickets from the Ace Handling representative who will be situated near the Thomson Airways check-in desk indicated beside your flight number on the departure screens; they will be wearing a Cape Verde Experience badge.

Manchester - Terminal 1 - Thomas Cook Airlines

Please collect your tickets from the Ace Handling representative who will be situated near the Thomas Cook Airlines check-in desk indicated beside your flight number on the departure screens; they will be wearing a Cape Verde Experience badge.

 
Birmingham

Birmingham - Terminal 1
Please collect your tickets from the Ace Handling representative who will be situated near the Thomson check-in desk indicated beside your flight number on the departure screens; they will be wearing a Cape Verde Experience badge.