Our lines are currently extremely busy, so if you have any questions regarding the current Coronavirus situation, please read our latest update below before calling.
Last updated: 25th March, 13:00
We are aware that the Foreign & Commonwealth Office (FCO) has now advised British citizens to avoid all but essential travel to anywhere in the world.
As a result of this, we will be contacting all our customers who have an existing booking with us by phone, email or text in departure date order to discuss their options.
We understand that this is an extremely stressful time, and are doing our utmost to answer all your questions. However, due to our phone lines being very busy, we ask that you please refrain from contacting us and rest assured that you will hear from a member of our team in due course.
If you have already booked a holiday with us, we appreciate you may have some concerns about the future of your trip, which is why we're now offering our customers greater flexibility and some much-needed peace of mind when it comes to future travel.
If you have an existing booking and are travelling on or before 30th June 2020, you can now amend your holiday for free to any holiday that’s currently on sale. If you choose a holiday that’s more expensive than your original booking, you’ll need to pay the difference in price, plus any charges that third parties pass onto us. If you choose a holiday that’s cheaper than the one you originally booked, we’ll refund you the difference.
You can make a change up until 14 days before your original departure date if travelling up until 30th April 2020 and four weeks out if departing between 1st May and 1st July 2020.
If you wish to cancel your holiday, our standard terms and conditions apply. For existing bookings travelling from 1st July onwards, our standard terms and conditions apply.
Firstly, may we take this opportunity to welcome you home and we thank you for the patience you have shown during the past few days. We appreciate how it is likely to have been very unsettling for you.
Following the change in FCO advice by the Foreign and Commonwealth Office (FCO) restricting all but essential international travel, for the welfare and safety of our customers, arrangements were put in place to repatriate our customers back to the UK as soon as possible.
As your trip was curtailed whilst you were in Cape Verde, due to circumstances completely beyond our control, any claims for refunds of your travel, accommodation and any other elements, should be addressed to your travel insurers. This is the reason why we include the need for travel insurance within our booking terms and conditions.
Should your insurers require any further information in addition to this statement, your original invoice and the cancellation invoice (if you haven't already received this, it will be with you shortly), please email admin@capeverde.co.uk
We are grateful for your understanding in these unprecedented times and we sincerely hope we can welcome you back to Cape Verde in the future.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Kerry Townsend
Sales Consultant, joined 1999
Kerry highly recommends the Hotel Morabeza on Sal - it's an absolute gem
Debbie Seierland
Sales Consultant, joined 2001
Debbie loves the climate in Cape Verde - hot sunshine with a welcome cooling breeze
Alison Westerman
Sales Consultant, joined 2011
Alison loves the rugged mountainous scenery on the island of Santo Antao
Lydia Emery
Sales Consultant, joined 2007
Lydia loves basing herself on Sal & taking day trips to other islands
Rebecca Petrie
Sales Consultant, joined 2012
Rebecca is a beach lover & thinks you just can't beat the beaches on Boa Vista!
Becky Dorey
Sales Consultant, joined 2015
Becky recently went on a mesmerising Island-hopping trip across Cape Verde.
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