Please call, email, live chat or use our comprehensive FAQ.
Our expert team is on hand to answer any enquiries you may have 7 days a week.
Mon - Fri: 9am - 7pm
Sat: 9am - 5pm
Sunday: 10am - 4pm
All calls are answered live
within 9 seconds (2018 avg)
We accept debit cards and the majority of credit cards including Visa and MasterCard. Corporate transactions using a business credit card will be charged at 1.6%. Bank transfers can also be arranged on request by calling our reservation team on 01489 866969. Please quote your booking reference number on all bank transfer transactions.
Our payment terms are very favourable. Our deposit for all bookings is 20% of the total holiday price. Deposits need to be paid at the time of confirming your holiday or flight booking. Your balance will be detailed on your invoice and must be paid in full no later than 12 weeks before your departure.
If you would prefer to pay your balance in installments this can be done online through Manage My Booking or by calling our administration team on 01489 866901.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Sales Consultant, joined 1999
Kerry highly recommends the Hotel Morabeza on Sal - it's an absolute gem
Sales Consultant, joined 2001
Debbie loves the climate in Cape Verde - hot sunshine with a welcome cooling breeze
Sales Consultant, joined 2011
Alison loves the rugged mountainous scenery on the island of Santo Antao
Sales Consultant, joined 2007
Lydia loves basing herself on Sal & taking day trips to other islands
Sales Consultant, joined 2012
Rebecca is a beach lover & thinks you just can't beat the beaches on Boa Vista!
Sales Consultant, joined 2015
Becky recently went on a mesmerising Island-hopping trip across Cape Verde.
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