Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling.
The UK government has in place a traffic light system for travel abroad and at this time, Cape Verde is categorised as red. For more information on what this means, please click here: Government rules for entering England. When travel is possible once more please ensure you comply with the exit and entry requirements for both the UK and Cape Verde.
Please continue to check the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Cape Verde (please be mindful that the information given is only for travel at the present time and is not necessarily applicable for later this year so do check it regularly. Foreign travel advice for Cape Verde
It has never been more important to book with a reputable Tour Operator. Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:
The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number . ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.
TUI flights are now cancelled until 1st August 2021 and we will now not be offering any holidays until that date, which is subject to a review of FCDO advice updates. We have contacted anyone due to travel before this date to offer a range of options, including amendment to a future date or cancellation with a refund.
We would like to reassure you that if your holiday is cancelled for one of the reasons shown above, you will be offered to change your holiday to another destination (where possible) or date with no amendment fee (difference in price applies) or receive a full refund. In this event, one of our agents will be in touch to advise you of your options
If you are fully vaccinated against Covid-19 and a resident of England, as from the 19th July, you are required to take an antigen test or a PCR test before you return to the UK and one PCR test on day 2 of your arrival home. You are no longer required to self-isolate at home for 10 days. The same rules apply for those under the age of 18 travelling with a fully vaccinated adult.
If you are not fully vaccinated and a resident of England, or if you are a resident of Scotland, Wales or Northern Ireland, you are required to take an antigen test or a PCR test before you return home, and two PCR tests (one on day 2 and one on day 8). You will also be required to self-isolate for 10 days.
Please continue to check the entry requirements for the destination you are travelling to as these may change.
If you are due to travel before 31st October 2021 you have the flexibility to change your holiday to the same destination, to another date up to 31st October 2022, right up until the date your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that results from any changes.
If you don’t wish to change to a later date and have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.
Some airline tickets are non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline operator.
Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Sales Consultant, joined 1999
Kerry highly recommends the Hotel Morabeza on Sal - it's an absolute gem
Sales Consultant, joined 2001
Debbie loves the climate in Cape Verde - hot sunshine with a welcome cooling breeze
Sales Consultant, joined 2011
Alison loves the rugged mountainous scenery on the island of Santo Antao
Sales Consultant, joined 2007
Lydia loves basing herself on Sal & taking day trips to other islands
Sales Consultant, joined 2012
Rebecca is a beach lover & thinks you just can't beat the beaches on Boa Vista!
Sales Consultant, joined 2015
Becky recently went on a mesmerising Island-hopping trip across Cape Verde.
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