Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling.
OPENING HOURS
Mon to Fri: 9am - 5pm
Sat: Closed
Sun: Closed The Aftersales department is closed on Bank Holidays
All calls are answered live within 15 seconds (2020 avg)
All airlines are required to collect Advance Passenger Information, however some airlines will collect this at the airport when you check in or via their website when you check in online.
If we require you to provide us with your passport information, we will advise you when we send your confirmation invoice. We will require this at least 7 days before travel in order for your tickets to be processed in time. Please visit Manage My Booking to input all Advance Passenger Information or you can call Aftersales on 01489 866970.
These can be expected around 2 weeks prior to your travel date and will include a travel guide, transfer vouchers, accommodation voucher and flight tickets (where applicable). If you have only booked your accommodation with us, you will receive all relevant travel information via email unless otherwise requested.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Kerry Townsend
Sales Consultant, joined 1999
Kerry highly recommends the Hotel Morabeza on Sal - it's an absolute gem
Debbie Seierland
Sales Consultant, joined 2001
Debbie loves the climate in Cape Verde - hot sunshine with a welcome cooling breeze
Alison Westerman
Sales Consultant, joined 2011
Alison loves the rugged mountainous scenery on the island of Santo Antao
Lydia Emery
Sales Consultant, joined 2007
Lydia loves basing herself on Sal & taking day trips to other islands
Rebecca Petrie
Sales Consultant, joined 2012
Rebecca is a beach lover & thinks you just can't beat the beaches on Boa Vista!
Becky Dorey
Sales Consultant, joined 2015
Becky recently went on a mesmerising Island-hopping trip across Cape Verde.
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