Frequently Asked Questions

We've put together an A-Z guide of useful information which will help answer common questions often asked by our customers before travelling to Cape Verde. 

If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866969 or email your question to us »

Last updated: 13 May 2021

COVID-19

Please click on the link for the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Cape Verde. Please note that the information given is for travel at the present time and is not necessarily applicable for later this year. Foreign travel advice for Cape Verde 

It has never been more important to book with a reputable Tour Operator.  Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:

How is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.  

The latest on our holidays to Cape Verde 

TUI flights are now cancelled until 7th June 2021. We have contacted anyone due to travel before this date to offer a range of options, including amendment to a future date or cancellation with a refund. 

The UK government has announced the new traffic light system and at this time Cape Verde is categorised as red. For more information on what this means, please click here Government rules for entering England. When travel is possible once more please ensure you comply with the exit and entry requirements for both the UK and Cape Verde.

What reasons might there be for my holiday not going ahead?

  • If government advice changes and it becomes illegal to travel abroad for holidays.
  • If the FCDO (Foreign, Commonwealth & Development Office) advises against non-essential travel to your destination.
  • If you are required to quarantine on arrival at your destination and there isn't the option to forgo this quarantine period by providing evidence of a negative Covid-19 test.
  • If the destination you are travelling to is on the red list, which requires you to quarantine in a hotel on your return to the UK. 

We would like to reassure you that if your holiday is cancelled for one of the reasons shown above, you will be offered to change your holiday to another destination (where possible) or date with no amendment fee (difference in price applies) or receive a full refund. In this event, one of our agents will be in touch to advise you of your options

What are my options if I am unable to travel due to my destination being on the amber list?

  • You will have the option to change your holiday to another destination (where possible) or date with no amendment fee right up until your balance is due at 12 weeks prior to departure (difference in price will apply).
  • You will have the option to cancel your holiday at no earlier than 5 weeks prior to departure with a full refund (please note if your booking includes a flight with a 3rd party airline such as TUI, our cancellation terms may differ and a refund of this element may not be possible).

I feel unsure about travelling on the date of my holiday, what are my options?

You have the flexibility to change your holiday to the same destination, to another date up to 31st October 2022, right up until the date your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that results from any changes.

If you don’t wish to change to a later date and have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.

Some airline tickets are non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline operator.

What if I need assistance whilst on holiday?

Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.