Frequently Asked Questions

We've put together an A-Z guide of useful information which will help answer common questions often asked by our customers before travelling to Cape Verde. 

If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866969 or email your question to us »

Last updated: 20 September 2021

COVID-19

From 4th October 2021 the UK government is simplifying its traffic light system for travel abroad and at this time Cape Verde is categorised as red. For more information on what this means, please click here: Government rules for entering England. When travel is possible once more please ensure you comply with the exit and entry requirements for both the UK and Cape Verde.

Please continue to check the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Cape Verde - please be mindful that the information given is only for travel at the present time and is not necessarily applicable for later this year so do check it regularly. Foreign travel advice for Cape Verde 

It has never been more important to book with a reputable Tour Operator. Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:

How is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.  

The latest on our holidays to Cape Verde 

TUI flights are now cancelled until 9th October 2021 and we will not be offering any holidays until that date, which is subject to a review of FCDO advice updates. We have contacted anyone due to travel before this date to offer a range of options, including amendment to a future date or cancellation with a refund. 

What reasons might there be for my holiday not going ahead?

  • If government advice changes and it becomes illegal to travel abroad for holidays.
  • If the FCDO (Foreign, Commonwealth & Development Office) advises against non-essential travel to your destination.
  • If you are required to quarantine on arrival at your destination and there isn't the option to forgo this quarantine period by providing evidence of a negative Covid-19 test, or that you are fully vaccinated.
  • If the destination you are travelling to is on the red list, which requires you to quarantine in a hotel on your return to the UK. 

We would like to reassure you that if your holiday is cancelled for one of the reasons shown above, you will be offered to change your holiday to another destination (where possible) or date with no amendment fee (difference in price applies) or receive a full refund. In this event, one of our agents will be in touch to advise you of your options

What do I need to know if I am travelling to a destination not on the red list?

If you are fully vaccinated against Covid-19 and a resident of England, as from 4th October, you are required to take one PCR test on or before day 2 of your arrival home; this is likely to change to an antigen test in late October. You are no longer required to self-isolate at home for 10 days. The same rules apply for those under the age of 18 travelling with a fully vaccinated adult.

If you are not fully vaccinated and a resident of England, you are required to take an antigen test or a PCR test before you return home, and two PCR tests (one on or before day 2 and one on day 8). You will also be required to self-isolate for 10 days. If you are a resident of Scotland, Wales or Northern Ireland, please check updated government advice as rules may differ.

Please continue to check the entry requirements for the destination you are travelling to as these may change.

There are many companies offering PCR testing in the UK now, however pricing can vary widely. RANDOX offer good value testing which fulfils all government requirements, visit https://www.randoxhealth.com/ and use discount code AITO43 at checkout. In The Gambia our local representatives will assist you with booking a pre-departure test if necessary.

I feel unsure about travelling on the date of my holiday, what are my options?

If you are due to travel before 31st October 2021 you have the flexibility to change your holiday to the same destination, to another date up to 31st October 2022, right up until the date your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that results from any changes.

If you don’t wish to change to a later date and have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.

Some airline tickets are non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline operator.

What if I need assistance whilst on holiday?

Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.