Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling.
Please click on the link for the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Cape Verde. Please note that the information given is for travel at the present time and is not necessarily applicable for later this year. Foreign travel advice for Cape Verde
It has never been more important to book with a reputable Tour Operator. Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:
The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number . ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.
TUI flights are now cancelled until 14th March 2021. We will be in touch with anyone due to travel before this date to offer a range of options, including amendment to a future date or cancellation with a refund.
Please continue to monitor the UK FCDO advice. The Cape Verdean authorities will have their own entry requirements and we will advise of these if your future travel is likely to be affected.
We appreciate you may be feeling uncertain about paying your balance. We would like to reassure you that if your holiday is cancelled, you will be offered a range of options, including a full refund. Such circumstances would include:
In the event your holiday is affected by one of the points above, one of our agents will be in touch to advise you of your options.
You have the flexibility to change your holiday to the same destination, to another date in 2021, right up until the date your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that results from any changes*
If you don’t wish to change to a later date and have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.
Some airline tickets are non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline operator.
In the event you live in an area which has a tier restriction imposed, you should first check to ascertain if the local ban prevents you from travelling abroad, as some local lockdowns only apply to services provided in the area affected.
If you are prevented from travelling, you should be able to claim from your travel insurance, provided you took out the policy before the lockdown was imposed. You would not be entitled to a refund from us.
Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Sales Consultant, joined 1999
Kerry highly recommends the Hotel Morabeza on Sal - it's an absolute gem
Sales Consultant, joined 2001
Debbie loves the climate in Cape Verde - hot sunshine with a welcome cooling breeze
Sales Consultant, joined 2011
Alison loves the rugged mountainous scenery on the island of Santo Antao
Sales Consultant, joined 2007
Lydia loves basing herself on Sal & taking day trips to other islands
Sales Consultant, joined 2012
Rebecca is a beach lover & thinks you just can't beat the beaches on Boa Vista!
Sales Consultant, joined 2015
Becky recently went on a mesmerising Island-hopping trip across Cape Verde.
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