Contact Us

 
 

Contact the Specialists

Please call, email, live chat or use our comprehensive FAQ.

Our expert team is on hand to answer any enquiries you may have 7 days a week.

         
 

Want to talk to us before you book your holiday?

 
 
Call RESERVATIONS ON
 
OPENING HOURS

Mon - Fri: 9am - 7pm

Sat: 9am - 5pm

Sunday: 10am - 4pm


All calls are answered live 
within 9 seconds (2018 avg)

   

 

 
   
 
 
         
 

What form of payment do you accept?

We accept debit cards and the majority of credit cards including Visa and MasterCard. Corporate transactions using a business credit card will be charged at 1.6%. Bank transfers can also be arranged on request by calling our reservation team on 01489 866969.  Please quote your booking reference number on all bank transfer transactions.

 

What is your deposit?

Our payment terms are very favourable.  Our deposit for all bookings is 20% of the total holiday price. Deposits need to be paid at the time of confirming your holiday or flight booking. Your balance will be detailed on your invoice and must be paid in full no later than 12 weeks before your departure. 

If you would prefer to pay your balance in installments this can be done online through Manage My Booking or by calling our administration team on 01489 866901.

Email our expert team today...

At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.

  Send Enquiry

We endeavor to answer emails in real time during normal office hours.

Meet our expert team...

The Cape Verde Experience Sales Staff

Kerry Townsend

Sales Consultant, joined 1999

 

Kerry highly recommends the Hotel Morabeza on Sal - it's an absolute gem

The Cape Verde Experience Sales Staff

Debbie Seierland

Sales Consultant, joined 2001

 

Debbie loves the climate in Cape Verde - hot sunshine with a welcome cooling breeze

The Cape Verde Experience Sales Staff

Alison Westerman

Sales Consultant, joined 2011

 

Alison loves the rugged mountainous scenery on the island of Santo Antao

The Cape Verde Experience Sales Staff

Lydia Emery

Sales Consultant, joined 2007

 

Lydia loves basing herself on Sal & taking day trips to other islands

The Cape Verde Experience Sales Staff

Rebecca Petrie

Sales Consultant, joined 2012

 

Rebecca is a beach lover & thinks you just can't beat the beaches on Boa Vista!

The Cape Verde Experience Sales Staff

Becky Dorey

Sales Consultant, joined 2015

 

Becky recently went on a mesmerising Island-hopping trip across Cape Verde.