Our lines are extremely busy, so if you have any questions regarding the current Coronavirus situation, please read the latest update below before calling.
Mon - Fri: 10am - 4pm
Sat & Sun: Closed
We will be closed on Bank Holidays
All calls are answered live
within 15 seconds (2020 avg)
If you are travelling with TUI Airways you can amend your holiday for free if you contract COVID-19 before you travel, are officially required to isolate prior to your travel dates, or if your local area goes into lockdown over the dates you are due to depart (please note there may be a difference in price to pay for your new dates). You will still require adequate holiday insurance in case you become ill when abroad.
We accept debit cards and the majority of credit cards including Visa and MasterCard. Corporate transactions using a business credit card will be charged at 1.6%. Bank transfers can also be arranged on request by calling our reservation team on 01489 866969. Please quote your booking reference number on all bank transfer transactions.
We require a deposit of 20% of the booking total. Your balance will be detailed on your invoice and must be paid in full no later than 12 weeks before departure.
If you would prefer to pay your balance in installments this can be done online through Manage My Booking or by calling our administration team on 01489 866901.
At Serenity Holidays, we take your privacy seriously and will only use your personal information to provide the products and services you have requested from us. You have the right to change your preferences with us at any time. Please click here for our full privacy notice.
We endeavor to answer emails in real time during normal office hours.
Sales Consultant, joined 1999
Kerry highly recommends the Hotel Morabeza on Sal - it's an absolute gem
Sales Consultant, joined 2001
Debbie loves the climate in Cape Verde - hot sunshine with a welcome cooling breeze
Sales Consultant, joined 2011
Alison loves the rugged mountainous scenery on the island of Santo Antao
Sales Consultant, joined 2007
Lydia loves basing herself on Sal & taking day trips to other islands
Sales Consultant, joined 2012
Rebecca is a beach lover & thinks you just can't beat the beaches on Boa Vista!
Sales Consultant, joined 2015
Becky recently went on a mesmerising Island-hopping trip across Cape Verde.
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