Frequently Asked Questions

We've put together an A-Z guide of useful information which will help answer common questions often asked by our customers before travelling to Cape Verde. 

If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866969 or email your question to us »

Last updated: 15 April 2021

COVID-19

Please click on the link for the latest FCDO (Foreign, Commonwealth & Development Office) advice for travel to Cape Verde. Please note that the information given is for travel at the present time and is not necessarily applicable for later this year. Foreign travel advice for Cape Verde 

It has never been more important to book with a reputable Tour Operator.  Our ATOL and ABTA bonding means that any package holiday booked with us is fully protected. For more information, please see our FAQs below:

How is my money financially protected?

The package holidays (flight inclusive) or flight only arrangements we sell are protected by ATOL under our Air Travel Organiser’s Licence number [1866]. ATOL is the UK's financial protection scheme and protects you when you book a holiday with us, a UK ATOL holder. It will provide support so that you are not at a financial loss or without assistance abroad if we cease trading. Our accommodation-only holidays are covered by ABTA bonding.  

The latest on our holidays to Cape Verde. 

TUI flights are now cancelled until 18th May 2021. We have contacted anyone due to travel before this date to offer a range of options, including amendment to a future date or cancellation with a refund. 

The UK government has announced that when international travel resumes, it will be with a new traffic light system in place; destinations will be categorised as 'green', 'amber' or 'red'. We expect to know more in the coming weeks regarding which destinations fall into which category and rest assured that we shall be in touch if there are any changes to your holiday.  

For more information on the GTT (Global Travel Taskforce) framework, please click here Global Travel Taskforce sets out approach to safely restarting international travel

Should I pay my balance?

We appreciate you may be feeling uncertain about paying your balance. We would like to reassure you that if your holiday is cancelled, you will be offered a range of options, including a full refund. Such circumstances would include:

  • The UK FCDO advise against all non-essential travel to your destination
  • Borders to your destination are closed
  • You are required to quarantine on arrival at your destination
  • You are required to quarantine for 14 days on your return to the UK

In the event your holiday is affected by one of the points above, one of our agents will be in touch to advise you of your options.

I feel unsure about travelling on the date of my holiday, what are my options?

You have the flexibility to change your holiday to the same destination, to another date in 2021, right up until the date your balance is due. We won’t charge an amendment fee and will only pass on any increase (or decrease) in your holiday cost that results from any changes*

If you don’t wish to change to a later date and have a specific reason for not wanting to travel, we recommend you contact your travel insurers and talk to them about whether you would be covered for cancellation under your policy.

Some airline tickets are non-changeable and/or non-refundable except in the event of a travel restriction or cancellation by the airline operator.

What if I need assistance whilst on holiday?

Our local representatives will be on hand to guide you every step of the way, from the moment you arrive until you leave. From advice on the local guidelines to specialist knowledge in your destination, we’ve got it covered.