Frequently Asked Questions

We've put together an A-Z guide of useful information which will help answer common questions often asked by our customers before travelling to Cape Verde. 

If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866969 or email your question to us »

Coronavirus: latest news

Last updated: 6th April, 09:30

We are aware that the Foreign & Commonwealth Office (FCO) has now advised British citizens to avoid all but essential travel to anywhere in the world. 

As a result of this, we will be contacting all our customers who have an existing booking with us by phone, email or text in departure date order to discuss their options.

We understand that this is an extremely stressful time, and are doing our utmost to answer all your questions. However, due to our phone lines being very busy, we ask that you please refrain from contacting us and rest assured that you will hear from a member of our team in due course.

  • Please click here for information on travelling overseas.
  • Please click here for information on what to do if you are returning from another country.
  • Please click here for ABTA's position on this matter and legal Q&As

 

Flexible future travel

If you have already booked a holiday with us, we appreciate you may have some concerns about the future of your trip, which is why we're now offering our customers greater flexibility and some much-needed peace of mind when it comes to future travel.

If you have an existing booking and are travelling on or before 30th June 2020, you can now amend your holiday for free to any holiday that’s currently on sale. If you choose a holiday that’s more expensive than your original booking, you’ll need to pay the difference in price, plus any charges that third parties pass onto us. If you choose a holiday that’s cheaper than the one you originally booked, we’ll refund you the difference.

You can make a change up until 14 days before your original departure date if travelling up until 30th April 2020 and four weeks out if departing between 1st May and 1st July 2020.

If you wish to cancel your holiday, our standard terms and conditions apply. For existing bookings travelling from 1st July onwards, our standard terms and conditions apply.

 

If your flight or holiday was curtailed 

Firstly, may we take this opportunity to welcome you home and we thank you for the patience you have shown during the past few days. We appreciate how it is likely to have been very unsettling for you.

Following the change in FCO advice by the Foreign and Commonwealth Office (FCO) restricting all but essential international travel, for the welfare and safety of our customers, arrangements were put in place to repatriate our customers back to the UK as soon as possible.

As your trip was curtailed whilst you were in Cape Verde, due to circumstances completely beyond our control, any claims for refunds of your travel, accommodation and any other elements, should be addressed to your travel insurers. This is the reason why we include the need for travel insurance within our booking terms and conditions.  

Should your insurers require any further information in addition to this statement, your original invoice and the cancellation invoice (if you haven't already received this, it will be with you shortly),  please email admin@capeverde.co.uk   

We are grateful for your understanding in these unprecedented times and we sincerely hope we can welcome you back to Cape Verde in the future.