We've put together an A-Z guide of useful information which will help answer common questions often asked by our customers before travelling to Cape Verde.
If you have any other questions that are not covered in this section, please do not hesitate to contact our reservations team on 01489 866969 or email your question to us »
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As a result of UK Government legislation, we are required to collect Advance Passenger (passport) Information from all customers (including infants) travelling to and from the UK by air. If we do not receive this information, tickets cannot be processed.
What information is needed per passenger?
When is the information required by?
How can I provide this information?
What if I book late?
Please make sure you have given us the passport details for all of your party more than 7 days before your departure for us to arrange your visa in advance. We automatically do this for all of our package holiday passengers provided we have all passport information at least 7 days in advance of travel. This is included in our package pricing. Prior to travel you will not receive any documentation regarding your pre- arranged visa. This will be issued at passport control in the form of a stamp in your passport on arrival.
Your passport should be valid for a minimum period of 6 months from the date of entry into Cape Verde.
For those on a flight only or accommodation only basis, we are happy to arrange this for an extra charge. It is also possible to purchase your visa on arrival in Cape Verde by joinging the visa queue in the arrivals area of Sal or Boa Vista airports. The fee is approx €25 per person.
For late bookings made within 7 days of departure our administration staff will try to pre order your visa however, if unsuccessful, this can be purchased on arrival and the cost refunded by our representative.
When you receive your booking confirmation please telephone our Administration Department on 0845 330 2068 to give us the information required to obtain your visa(s). You will need to have all passenger passports to hand. This should be done as soon as your booking confirmation has been received and certainly no later than 7 days before departure. After this time we may not be able to obtain your visa before departure from the UK.
You will not be issued with your pre-arranged visa prior to departure. If you pre-arrange your visa with us, your details are logged electronically so passport control can access it on your arrival in Cape Verde. If you have already given us your passport details but are asked to pay for your visa on arrival, please request the assistance of a Barracuda Tours Representative. You can choose to apply for a visa yourself on arrival in Sal or Boa Vista however this will delay you. You will also be asked to pay directly to the authorities a fee of approximately €25 per person. A usual tourist Visa is valid for up to 4 weeks.
Your tickets and travel documents will be issued at the airport on the day of travel, so you will need to allow extra time for collection. Unless you are advised otherwise, please collect your tickets from the Ace Handling representative who will be near the check in desk indicated beside your flight number on the departure screens.
If you are travelling from Gatwick, the Ace Handling representative will be situated near the Thomson Airways check in desks in the North Terminal, or the TCX check in desks in the South Terminal.
If you have any special requests for your flight, please ensure that they are requested at the time of booking. We shall be pleased to pass on your requests to the airline however we cannot guarantee that they will be met. Seats together and the carriage of sports equipment are available to book at a supplement outside of 7 days of departure, however these are subject to availability. It is best to advise us of any requests or requirements as early as possible. For booking requests please contact Administration on 0845 3302068.
These can be expected 2 weeks prior to your date of travel and will include our Cape Verde Travel Guide (package holidays only), which we hope you will find useful. For security reasons, tickets can only be posted out to the billing address. Your flight timings will be those shown on your tickets, please check them carefully as soon as you receive them as the airline may have changed these since the time of booking.
This is no more than 5kgs. Dimensions can vary from airline to airline but the maximum size is typically 55cm x 40cm x 20cm. Please ensure that you only carry one piece of hand luggage and that it does not contain any sharp objects. Most airlines will only carry one piece of hand luggage per passenger, which includes handbags and laptops. Infants are not entitled to hand luggage.
Standard luggage allowance on international flights is 20kgs per person and any luggage above this weight will be charged for. Please note that most airlines will not accept a bag that is over 23kg for health & safety reasons. It is best to spread your luggage across a couple of bags to avoid this. Usually in addition to an adult's allowance, a pushchair or pram will be carried at no charge and airlines will usually allocate a 10kgs hold allowance for infants.
- If you are Island hopping, your internal flight baggage allowance is also back to 20kgs per person.
- If you are on a tallship itinerary it is best to use a softer case for easier storage.
If in doubt, please call our Administration department on 0845 330 2068. You can also enquire about purchasing extra baggage allowance if required, we will be happy to do this on your behalf. Please note that your luggage will still need to be spread across different bags.
Inter island flights are detailed on your confirmation invoice, however please be aware that these flight times are still be subject to change. TACV can amend their schedule without much notice and flights can be delayed, moved by 1 day or even cancelled; unfortunately this is beyond our control. In circumstances such as this, you will be advised immediately and your booking will be amended to the most appropriate alternative flight. Your internal flight vouchers will be issued upon arrival in Cape Verde by your representative. Baggage allowance is back to 20kgs on the inter island flights.
There is no malaria present in Cape Verde with the exception of Santiago during September to November. If you are visiting Santiago during these months please speak with your GP for the latest individual advice. We do recommend that you take insect repellent, to avoid insect bites.
Vaccinations are not required to visit the Islands. Please, as always, discuss any individual concerns you may have with your GP.
There have been a small number of cases of the mosquito-borne Zika virus report in Cape Verde, the majority on the Capital Island Praia. You should follow the advice of the National Travel Health Network and Centre, particularly if you are pregnant or planning to become pregnant and seek guidance from a health professional if you have any further questions or concerns.
Debit cards (no handling charge)
Credit cards (will incur a 1.6% handling charge)
Unfortunately we are not able to accept Solo cards.
Cheques made payable to The Cape Verde Experience and your holiday reference added to the reverse of the cheque along with your name and address.
Please quote your CVxxxxxx booking reference number on all bank transfer transactions.
If you have booked online or have received an email confirmation from us, the insurance policy will appear as a PDF link within your emailed invoice. If you receive a posted invoice, the insurance policy will be in the form of a booklet. In both cases your booking reference acts as the policy number and your invoice is the insurance certificate.
Insurance is absolutely essential, we feel it is so important that we insist you either take out our special travel insurance or arrange a policy yourself at the time of booking. If you choose your own policy we would suggest that it at least provides cover equal to our own standard policy which, for example, covers for delayed or cancelled internal flights within Cape Verde.
Occasionally, despite the best efforts of all concerned, flights are delayed for reasons beyond our control. In the event of such a delay we will always do our very best to provide a snack or meal when appropriate. Should there be an extended delay to your homeward flight we will endeavour to delay your departure from your holiday accommodation, and in the case of an overnight delay, overnight accommodation will be provided, although this may not be at your final holiday accommodation.
Any amendment will be subject to availability, amendment charges, plus any difference in cost. This is in addition to any carriers' amendment or cancellation fees. Further details should be obtained from our Administration Department on 0845 330 2068. Amendments within 7 days of travel are not always possible.
The crime rate in Cape Verde is generally low. As in all destinations, especially in the larger towns, we advise you to exercise caution and not show valuables or large amounts of cash. Taxis are recommended at night on Santiago as it has fewer tourists and have more residential areas than the other islands. Taxis are available and are generally of a good standard, although it is advisable to agree the fare before setting off.
The currency is the Cape Verdean Escudo or CV Esc which can only be obtained in the islands. You can take Sterling or Euros to exchange. The fixed exchange rate is 110 CV Esc to €1. Euros are widely accepted throughout the islands but be careful as credit cards are not. Maestro or Switch cards are currently not accepted, only the Visa and MasterCard sign. Charges for changing travellers cheques can be quite high. Cash points are in major towns however we recommend that you do not rely solely on these.
There are excursions available. You can speak to your representative in resort about what is available and to how to book. Please note that some excursions are subject to minimum numbers. You can view some of the excursions and approximate prices on our website.
This really depends on which island(s) you are travelling to, as some islands have very little building work whilst on others there is a fair amount.
Our reservations team have details of any current work going on and we will always try to advise you of anything that we know before you travel.
UK mobile phones do work in Cape Verde (except pay as you go) however calls and web browsing can be expensive. A cheaper option is to buy a pre-paid SIM card for your phone on arrival in Cape Verde and be given a local number.
Check - in times do vary but as a general rule hotel rooms are available from 3pm on arrival, with you being asked to vacate your room by Midday on the day of departure. We can request early and late check out however this is usually not guaranteed and the hotel will provide luggage storage and a shower room instead.
We are working with the Foreign and Commonwealth Office to do all we can to help British travellers stay safe overseas. Their website at: www.fco.gov.uk/knowbeforeyougo is packed with essential tips, travel advice and up-to-date country specific information.
If you have booked a package holiday with us, from 1st Nov 2015, private transfers will be included to and from your arrival airport at no extra supplement (where operationally possible). As the Islands are small, the transfer time from the airport to your hotel will on average take around 30 minutes (with the exception of Pedracin Village). Transfers will usually be by private car, taxi or 4 wheel drive depending on your itinerary.
Most all inclusive hotels include locally produced alcoholic drinks and unlimited soft drinks, however some hotels do not include internationally known drinks brands, and may also charge for bottled water. For more specific hotel information please contact our Administration Team on 0845 330 2068.
During GMT the Islands are 1 hour behind the UK.
During British Summer Time, the Islands are 2 hours behind the UK.
This does depend very much on the island. In Santa Maria on Sal and Mindelo on São Vicente there are some very good restaurants in and outside the hotels. A selection of Creole, Portuguese, international and seafood will generally be on the menu, however due to the laid back lifestyle service can be a little slow. On other islands such as Boa Vista and Santo Antão, there are only a few restaurants with no specific menu and sometimes only the special dish of the day is available.
Most hotels and restaurants (especially 4 & 5* hotels) prefer gentlemen to wear long trousers and sleeves for dinner in the evenings and no beach wear for all hotel restaurants. Out and about if it is windy in the evening it can feel quite cool, so taking a sweater or a wrap with you is advisable. For cultural sensitivity we advise you to dress modestly when visiting any towns or countryside.
The climate is pleasantly tropical with year round temperatures between the mid to late twenties, with uninterrupted sunshine from November to May and a rainy season between the months of August and October. Due to the location of the Islands it can be windy particularly between November and April. Between December and February The Bruma Secca a dry mist/haze can appear over the islands.
All prices shown on this site for package bookings include:
We would recommend that you contact Holiday Extras on 0871 360 1367 or at holidayextras.co.uk/capeverde for information. Conveniently located car parks are available at all airports, which offer a free 24-hour transfer service to and from the airport terminal.
Children are welcome everywhere as the Cape Verdeans love and take excellent care of their young ones. They will love playing on the beaches and some of the hotels have small play areas and sections of the pool for children (mostly unsupervised). Apart from the hotels with kids clubs,there are few organised activities for children. Babysitting services are also limited.
For all package holidays we include FREE access to our UK airport lounges. This will automatically be included on your booking. Please call us if you do not see it on your booking. This will be detailed in your ticket pack. Please note that some lounges have dress codes and do not accept children under 6 - please call us to clarify.
Examples of a hotel request are: Quiet room, low or high floor, specific room number or room locations, honeymoon or special occasion, special diets or drinks, early arrival or late check out. If you have any special requests for your hotel(s) please mention them to us at the time of booking and we will advise the hotel. Unfortunately we can never guarantee that your requests will happen, nor can the hotels.
We do not recommend car hire on any of the islands due to inproper roads/lighting outside of the main resorts.
There is a tourist tax of €2 per person per night, payable on check out of each hotel for a maximum of 10 nights at each property.
Cape Verde is NOT RECOMMENDED for those with limited mobility or needing walking aids due to uneven streets and pathways. Unfortunately, wheelchairs are not readily available on the islands.
There is a complimentary snack served on board and an in-flight menu to purchase extra drinks/snacks. Please note there is no in-flight entertainment on flights to Cape Verde so it is advisable to take a book or game to occupy children.
Pool towels are available on a token or hire system at most of our hotels that feature a pool, apart from Hotel Pontao and Tropical Residence where you will need to take your own pool towels.
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