Flight Requests, Baggage & TOD

If you have flight requests, questions about baggage requirements and hand luggage, or wish to speak to us about arranging for ticket on departure don't hesitate to get in touch.

Baggage Information

The maximum size for items of hand luggage is 55cm x 40cm x 20cm per bag weighing no more than 10kg for TUI flights and 45cm x 36cm x 20cm per bag weighing no more than 15kg for easyJet flights. Airlines can apply their own operational policies governing the number of items of hand baggage which may be taken in to the aircraft cabin. If in doubt, please call our Admin Team on 01489 866970 to check.

Where possible, put all liquid items in your hold baggage. This includes water and other drinks, creams, sprays, pastes and gels.

Liquids, gels and aerosols are only allowed in individual containers of up to 100ml. Please see the individual departure airport links below for full rules as requirements can vary slightly depending on the airport.

Baggage Allowance 

If you are carrying more than your allocated amount you will have to pay an excess baggage charge (typically £10 per extra kilo) at check-in and we cannot guarantee that the airline will accept all your baggage. Please note that most airlines will not accept a bag that is over 32kg or may change extra for it being 'heavy'. It is always best to spread your luggage across a couple of bags to avoid this.

If you are unable to carry items in your usual baggage allowance, or you need further advice, we recommend you call our Admin Team on 01489 866970 to go through the available options with you.

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